Return & Refund
At Posturevia, your comfort and satisfaction come first. We stand behind the quality of our products and are committed to ensuring a worry-free experience.
60-Day Money-Back Guarantee
We offer a 60-day risk-free trial from the date your order is delivered.
If for any reason you are not completely satisfied with your Posturevia cushion, you may request a return within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
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The item must be purchased directly from our official website.
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The return request must be submitted within 30 days of delivery.
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The item must be in good condition (no intentional damage).
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Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
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Email us at: support@posturevia.com
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Include your order number and reason for return.
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Our support team will provide return instructions within 1–2 business days.
Please do not send items back without prior authorization.
Refund Process
Once your returned item is received and inspected:
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Approved refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear on your statement (depending on your bank or credit card provider).
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos attached.
We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
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Gift cards
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Items marked as final sale
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Products returned after 30 days
Questions?
If you have any questions about your return, please contact us at:
We’re here to help.